WE ARE HERE FOR URGENT ENQUIRIES & EMERGENCY CARE.
PLEASE CONTACT EDENEYECARE@OUTLOOK.COM.
Following the government update on non essential retail reopening on the 15th June, as an optical practice we are awaiting an announcement from the governing optical bodies to inform us of a date for ROUTINE CARE to resume this is due to an optical practice being part medical/part retail. Please keep checking the website for updates.
We have continued to work behind the scenes to ensure all optical requests, glasses/contact lenses orders have been fulfilled by delivery to keep up our customer service as best we can. We have also been doing appointment based clinics to provide urgent care when needed by Iain Macnish as the optometrist & Zoe Anderson Dispensing Optician.
We are currently working on a strategy to reopen the practice which adheres to strict guidelines provided by the Optical governing bodies & the government to ensure the safety of our patients & our staff. We will keep posting updates as to when we can safely welcome you back. We apologise for any inconvenience & we appreciate your support during these difficult times.
Have a sneak preview of Eden Eyecare, we aim to make your visit an enjoyable one we offer bright, spacious and airy surroundings, sit and have a coffee and read the newspaper whilst you wait for your appointment. We are fully equipped with disabled facilities and pride ourselves in making your experience a pleasant one.
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I had a fabulous experience at Eden Eyecare! The team are so helpful, friendly and knowledgeable. You really feel looked after from the moment you walk in.
Zoe took me through a styling and found the right pair of glasses for my face shape, skin tone and style. I’ve never had such a great experience choosing glasses. It was fantastic to go in and see Zoe had already chosen some styles she thought would suit me which helped me stay away from designs that I wouldn’t suit. There was no pressure, no rush and it felt like a totally relaxed appointment.
I love my new glasses and would highly recommend Eden Eyecare to all!
It’s so great to find an opticians like Eden Eyecare. Zoe provides a great styling service, with such a friendly manner, that ensures you get the right frames not just the right lenses.
Zoe and the team at Eden Eyecare are fantastic!! Such a warm and friendly atmosphere from everyone. They make your appointment so personal and comfortable. Plus Zoe’s eyewear styling skills are amazing!! Wouldn’t go anywhere else 🤓❤️
Always a pleasure to visit Eden Eyecare. The most thorough eye test carried out and expert advice given. They always go the extra mile! Thoroughly recommend, we wouldn't go anywhere else. Thank you Iain, Zoe and team.
I went for my first eye test here this morning just brilliant. I'm so nervous going to the opticians but was definitely put at ease. Helpful,, professional, caring would highly reccommend to anyone wish I'd come here sooner
Excellent customer service from the minute i walked through the door. Ian the optician was so thorough when testing my eyes. He explained everything so clearly and i didn't feel like i was being rushed out of the door. Now on to the glasses. Zoe the stylist was brilliant. She took great care and time choosing the best pair of glasses to suit me. Her attention to detail is second to none. I was chuffed to bits with the end result. Top class service from all the Eden Eyecare team. I would highly recommend.
I went in this morning, for an appointment with Ian to do with the health of my eye lids. Bit of a bizarre one as I get blepharitis only when I have false eye lashes on. Was a big thing to ditch the individual lashes and try and get my problem sorted. The verdict is I can keep it controlled and managed through advice and treatment from Ian.
The team at Eden eye care are so lovely, Zoe was so helpful after my consultation, giving me tips and tricks going forward.
I’m really grateful that I can’t finally get it all sorted for me 💙👓
What can I say , I am overwhelmed how Ian has sorted my dry eyes, I guess most people think when their eyes water all the time they don’t imagine it’s dry eye , well it’s the opposite, Ian has plugged my tear ducts today, amazing my eyes don’t water anymore, I feel so much better, Oh and if you think it’s a painful procedure,! You don’t feel a thing , it’s the best thing I ever did , as for a woman your makeup stays put , Thankyou so so much Ian Zoe and all the lovely girls, Highly recommend x Thankyou ❤️
Couldn’t recommend Eden Eyecare highly enough. Due to my prescription I really struggled to find any glasses I liked that would work with my prescription. Zoe and the team ordered more in to store for me to try and couldn’t have been more helpful with finding my new glasses. I love them 🤓
I am big on great service and this is great, personal and professional service. Such a good team of people who genuinely want the best for their clients. They care, build confidence and take time with everyone.
I recently had a slightly overdue sight test with Ian, the only person I trust to test my eyes. He always does such a thorough and professional job, informing me in detail of each stage of the test and of any changes in my prescription. I discovered my prescription had changed and I am struggling with my visual accommodation and now need glasses to drive, something I was a little shocked at to begin with, but he reassured me that it isn’t the end of the world...onto Zoe, she is absolutely excellent at styling and assisting, tailoring to each individuals needs and preferences. Zoe explained to me my various options given the change in my sight and introduced me to the Hoya sync lenses with blue control, these new lenses now enable me to do both close up work and distance work I.e driving, kind of like a bifocal with out the visible segment at the bottom. I opted to go for these lenses as although a little more expensive they would be more beneficial to me and my lifestyle. Zoe and her colleagues also assisted me with choosing a new pair of frames incorporating colour and style to suit my face shape, skin tone etc. I can honestly say my new specs are absolutely brilliant and I couldn’t have asked for better service. I am now able to see much clearer and with my confidence fully restored. My whole experience has been second to none, on collection of my new specs Zoe reassured me that if I had any issues I could go back and have them altered if needed...no need, I am more than happy with my glasses and new lenses. Thank you all once again for your professional, yet personal service. I wouldn’t go anywhere else. You really do pay for top quality service with Eden Eyecare. 10/10 from me!!
What can I say, they have been great from start all the way to picking up my gasses 5 mins ago !! The service is super and when I told zoe I had problems with my glasses causing pressure points on my head !! Sorted no more pressure!! Thanks everyone at Eden eye care , 5 stars from me
Had a lovely visit to the shop and got new glasses which I love and new prescription sunglasses all ready for my holiday Ellie helped me choose them so pleased with them .Great service all round lovely people. Thank you x
After several weeks of traipsing around opticians in Penrith, getting more and more disheartened, I finally found success at Eden Eyecare. A big 'Thank You' to Zoe and the team for all of their help and patience. I cannot recommend the personalised styling enough; I now have two new pairs of glasses that I absolutely love. Eden Eyecare really do care about the customer experience and go out of their way to make it relaxed and as stress free as possible. Thank you!
I can't thank the Eden Eye team enough! A friendly professional service that goes the extra mile! Top level checks, with the latest technology...I learnt so much about my eyes! Finally found the reason for my dry eyes after years of just thinking that's how I was! Really impressed with the whole experience. Focused on the customer and their bespoke needs. Choosing a pair of glasses was a breeze with my consultation! Thank you!
40+ years ago I was prescribed prisms to correct muscular imbalances in both eyes , every visit since to the Opticians having resulted in multiple time consuming / frustrating return trips until they managed to get my admitadly very precise prescription right.
Two well known High Street names actually admiting complete failure , and giving me Back my money.
So imagine my delight at being able after just one visit to Eden Eyecare for a sight test, followed by frame selection to be in receipt of two pairs of perfect glasses - FIRST TIME !!.
Well done Ian,Zoe and the Team , you have a customer for life !.
Thanks so much for my eye check today, after months of fretting and different appointments i've finally got some peace of mind so i can't thank you enough! I just wish i knew about you sooner! Amazing customer service, the exams are so thorough and in depth using technology i couldn't have known even existed! Iain is extremely knowledgeable and explained every part of every scan to me in depth and gave me invaluable information. I'm booked for a blepharitis treatment in a few weeks too and was amazed at the options available! Thanks so much again, would advise anyone to come xx
Eden Eyecare were so lovely and professional when I came to have my eyes tested and really helped when choosing the right style frames for my face.
A week later my 5 year old daughter came for her eyes tested and was found to need glasses and a hospital referral.
Again Zoe and April were there to make her feel comfortable and help her choose frames that would suit her little face.
Will definitely be telling all my friends to come here in the future.
Thank you again Guys
My parents and I have been going to Eden Eye Care since it opened and love it. Everyone in the team are really skilled, helpful and enthusiastic about getting you the right prescription. It's a very enjoyable visit and I always manage to find stylish glasses from the selection. The team always remember who I am even though I don't go as often as my parents, which is lovely. I also find their approach to picking a style brilliant, they really take their time and tell you which suit you and which don't (In the best way possible!)
What an amazing team at Eden Eyecare. I was seen, diagnosed and treated so quickly with my dry eye and Iain was brilliant explaining everything to me. Thank you again. Would highly recommend Eden Eyecare. 5 *
Me and my husband had eye tests here. He had struggled with dry eyes and having been to other places finally getting it under control and has noticed such a difference. Myself i had eye surgery a few years ago and needed a routine eye exame. What an excellent eye exam. Felt very re-assured with all the scans of the eye. Everything was explained. Iain said my eyes were of driving standard, but my left eye could be brought up a line. But i had the choice if having glasses or not, so no pressure to buy. However i thought about it and decided in glasses. Zoe and the girls were so helpful. Could not recommend enough. Thanks again! Would highly recommend.x
As Im still fairly new to Penrith, I ran a straw poll on the Penrith for sale and wanted page to try and gauge opinion as to the best optition in Penrith. Not very scientific, but Eden Eyecare were the clear winner. My partner and I have both now been for eye tests and collected our new glasses. The whole process was handled very professionally and with great customer service. We are both very satisfied with the service and our glasses....and we enjoyed the coffee too ! As another reviewer said, they're great people, it's like dealing with friends. Thank you. Highly recommended.
Went to Eden Eyecare for the first time last week, I was hugely impressed by the quality of the eye examination using their OCT scanner. Iain wasn’t fazed at all by the history I presented and my concerns and took the time to explain what I need to watch out for in the future and the current state of my eyes and the lens prescription needed. The OCT scanner is able to quickly examine the back of the eyeball in staggering microscopic detail and then analyse and present the findings in multiple ways but without the need to dilate the pupils and without any discomfort at all and its use adds literally only a few minutes to the eye test.
Following the eye examination Zoe then spent as much time as was needed, without any pressure, to help me select the frames and lenses and coatings that suited me and my budget. It is clear that Zoe and Ian care passionately about what they do and that excellent customer service is natural to them. And to top off that excellent experience my new glasses were ready much sooner than expected. I cannot recommend Eden Eyecare highly enough.
Very impressed with Eden eyecare today, what a fantastic service. Fabulous staff really knowledgeable, Explained everything and all the latest technology. When choosing new glasses I have never felt so comfortable, the staff really went the extra mile to get me the right style and you get a cuppa! I will definitely be recommending this company.
Fantastic experience today having my first eye test in 10 years and purchasing my first pair of glasses. Very friendly and professional staff, thorough examination with the most up to date technology available. The team were also extremely helpful and patient while I picked frames from the excellent choice. Would absolutely recommend. Thank you Eden Eyecare.
Wow, what service!! I can't praise Iain, Zoe and team enough. I discovered more about my eyes in 10 minutes than I'd been told in a lifetime. The detail of service is phenomenal and must be experienced to understand. Eden Eyecare were highly recommended to me and now its my turn to recommend their exceptional service to all. Superb!
We had excellent service from Zoe, Rachel,Vikki and Iain in January. They were all very, very friendly and professional. We had every stage explained so we could understand what was going on with our eyes, their technology is brilliant, they are the best opticians we have had. We will strongly reccommend Eden Eyecare.
Madeline & Graham Bassett
Had excellent treatment and service from all the team. Lovely environment. Knowledgable staff who are professional and friendly. The choice of frames is amazing. If you wear glasses/lenses - you need to visit.
Having for many years put off from going to get my eyes tested, I am so pleased I walked through the doors of Eden Eyecare.
From the moment I stepped through the door I was well looked after, from the eye test to selecting my new glasses, Ian, Zoe and Rachel are very informative, putting no pressure to purchase.
I work in customer service myself, its always a joy when personally benefitting from great customer care, thank you xx
I have used Eden Eyecare since it opened in fact I was the first customer just over a year ago.They are so special in the way they treat there customers and give fantastic advice and honest opinion so you feel special yourself.
Nothing is to much trouble for the staff and management they have all the latest technology for eye tests and know and understand what they talk about
They are the best
I have recently had my eyes tested at Eden eyecare for the first time and I couldn't believe the difference in the quality of care that Iain,Zoe and Rachel gave. I went in and explained that I have had troubles with my glasses and sunglasses and they found 4+ things that were wrong with them.. including one of the lenses being too strong for my eye (explains the lack of vision!!) Not once did I feel under pressure to make instant choices and even got told by Rachel to put those glasses back because they were completely wrong for me! Again I cannot recommend this group of people highly enough, I will be telling everyone I know to go there! I can now see properly again for the first time in nearly 2 years � Thanks again, I will no doubt be in again soon
Called in tonight for the 1st time for some advise about a reoccurring eye problem that I have been using eyedrops for from the GP.
They recommended something else that I must! ask for which will solve my eye problem.
So helpful and pleasant. Would highly recommend (as a colleague has to me.)
Thank you very much
Having visited recently with dry eye syndrome I can highly recommend their treatment. I had been sent away from the hospital months ago using drops three times daily and gel each night for ever. What a difference Eden Eyecare has made to my life. No more waking up with my eyelids painfully stuck together. I have Trigeminal Neuralgia and Fibromyalgia so I am quite sensitive to touch, especially on my face. Iain was therefore very sympathetic of this whilst treating me. If you're thinking twice about having the treatment done, don't. Just go for it!
I also have a beautiful pair of new glasses which I am very pleased with. I couldn't have chosen them without Rachel and Zoe's help.
Lovely people and an excellent service. A big thank you to everyone.
The eye test at Eden eyecare was way beyond my expectations. They have some incredible high tech machinery that not only actually photographs the inside of your eyeballs, but also scans them in 3D! Images instantly available and fascinating! The team were really friendly and explained what was going on all throughout. I learnt more about my eye health on this visit than I would have expected, after years of eye tests at various places, this was truly eye opening (groan...sorry!!). Amazing. Get yourself along for a test today you will thank yourself. Cheers team Eden Eyecare
Just recently got my new Tiffany glasses from Eden eyecare and I LOVE them. It was also my first visit and they all made me feel so welcome and relaxed. I'm completely indecisive at times but the girls were so much help. I used to go to vision express before and always felt like it was about selling. Eden eyecare go that one step further in their service- first class. I won't go anywhere else now. Thank you girls �
Having worn 'specs' for almost all of my 58 years I must admit that I have never had such comprehensive eye test, Mr Ian Macnish and his excellent staff explained each and every action carried out. Everyone introduced themselves to me and an offer of a cup of tea was made.........Next time I hope! Very professional and excellent service, look forward to the collection date! Special thanks has to go to Rachel for looking after me!
Absolutely loved my recent trip to Eden Eyecare, fantastic personalised service. An extremely thorough and accurate sight test with Iain who always pays amazing attention to detail as well as showing such keen enthusiasm and passion when explaining the various hi-tech pre-screening scans they now provide in the shop. Stef and Zoe are always extremely professional with their warm welcomes and bubbly personalities making you the customer feel totally relaxed and safe in their knowledge and experience. They even went out of their way to get my new specs back for me early as my old ones were causing me headaches. All round a fantastic experience. Thank you all
Excellent eye care, staff are all very professional and friendly. Light years ahead of any other opticians I have been to. Received my new glasses very quickly. Super eye scanning machine, very advanced 3-D results. I would highly recommend this business to anyone.
Fab window display, fab service from Zoe , can't wait to get my new sparkly specs! The service from Eden eye care is brilliant, all so pleasant, nothing too much trouble, even for fussy customers like me who wanted something particular, Zoe has gone out of her way to find what I wanted X
Can't recommend these guys enough.
Fantastic service from start to finish.
My 2 new pairs of glasses are spot on.
A very professional and friendly business.
Will be recommending you to all my friends and family.
Had my first eye test at Eden Eyecare on Saturday - very polite and professional staff, lovely complimentary coffee - will recommend to all friends and family, good luck in your new venture Eden Eyecare!
These guys are brilliant, Ian was incredibly helpful when I had a detached retina a couple of years ago and I'm so pleased Ian Zoe and Stef are back in Penrith with their new opticians. Their dedication and customer care is excellent and a credit to their knowledge and skills. Pop in and grab a coffee and "see" what you've been missing in Penrith. 100% recommended and great value as well.